PRIVACY POLICY

 

*All capitalized terms, unless otherwise defined herein, have the corresponding meanings set out in our Terms & Conditions.

*This privacy policy forms part of our Terms & Conditions, and the provisions set out herein apply equally to this privacy policy.

Background

Your privacy is important to us. We have developed this privacy policy (our “Privacy Policy”) to explain how we collect, use, disclose, transfer and store your information when you use our Product.

This Privacy Policy recognizes the important principles for the protection of personal information in respect of commercial activity, including those set out in the Personal Information Protection and Electronic Documents Act (Canada). This Privacy Policy has also been drafted in consideration of developments in Canadian anti-spam legislation.

We encourage you to carefully review our privacy practices, as outlined below, and contact us if you have any questions or concerns.

Application and Scope

This Privacy Policy generally applies to any information collected or generated by us. This Privacy Policy covers all your interactions with us. At any time that you do business with us, including dealing with us in person or using our Product, whether direct or indirect, you are protected by the rights and safeguards in this Privacy Policy.

Use and Consent

By using our Product, you accept and consent to the practices described in this Privacy Policy. For certainty, by using our Product, you will be deemed to have given your permission for us to collect, use, disclose, transfer and store your information in accordance with this Privacy Policy. You may withdraw your consent to the practices described in this Privacy Policy at any time by contacting us.

If you do not agree with, or if you withdraw your consent to, the practices described in this Privacy Policy at any time, you must immediately cease using and accessing our Product and any content, services or products contained in or available therefrom.

Collection of Information

We may collect the following types of information in relation to your use of our Product:

• Browsing activity: Data about your browsing activity on our Website or the Applications;

• Device and browser information: Technical information about the device or browser you use to access our Website or the Applications (e.g. your device's IP address, and in the case of mobile devices, your device type and unique identifier, such as an Apple IDFA or Android Advertising ID, etc);

• Contact Information: Your name, email address and phone number, if you choose to provide such information;

• Account Information: If you open an account, we will collect your username and a password and other information necessary to open and access your account;

• Customer Service Information: Any information you provide to customer service, including survey responses;

• Financial Information: Your credit card number or other payment account information - this financial information is collected directly by our payments processor and is not stored by us or on our Website or the Applications; and

• Third party information: Any additional information about you from third party sources, where we have the rights to do so.

 

Use of Information

We may use the information we collect on our Website to:

• provide our services and customer support;

• collect fees and troubleshoot problems;

• prevent potential fraud and enforce our Terms & Conditions;

• customize, measure, and improve our Product;

• modify our marketing efforts according to your preferences;

• upon receiving your consent, contact you by email or phone to discuss your account or our services, including to market our services to you;

• to meet legal, regulatory and contractual requirements relating to our Product; and

• to ensure our records are accurate and to protect you from error and fraud.

Disclosure of Information

We may disclose your personally identifying information (your “PII”):

• To our service providers: Companies we contract with who help with various parts of our business operations (e.g. lead generation). We require that our service providers use your PII only in connection with the services they perform for us;

• To your service providers: Companies under contract with you or acting on your behalf who handle data (e.g. customer lists) on your behalf;

• To our subsidiaries and related companies;

• In connection with legal proceedings: When we are under a legal obligation to do so (e.g. to comply with a binding order of a court, or where disclosure is necessary to exercise, establish or defend our legal rights or the legal rights of our advertisers or any other party;

• In connection with a sale of our business: If a third party acquires some or all of our business or assets.

We may also share technical information that we collect about your browsing habits and your device (e.g. data relating to our cookies, tracking pixels and similar technologies, etc) with advertising companies. This enables them and us to target advertisements that are more relevant to your experience and preferences. We may disclose aggregated, anonymized information to our advertisers and other parties.

Unless otherwise stated in this Privacy Policy, we do not disclose your PII for purposes other than those for which it was collected unless we have received your consent or such disclosure is required by law.

Cookies and Related Technologies

Our Product uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our Product uses cookies dropped by us or third parties for a variety of purposes, including to operate and personalize our Product to enhance your experience. We may also use Cookies to track how you use our Product to target advertisements to you on other platforms. 

Most internet browsers accept cookies automatically. You may disable cookies on your internet browser, but that may limit your use of some of the features on our Product.

Retention of Information

We do not retain PII longer than necessary for the purposes outlined in this Privacy Policy or to meet legal requirements.

Foreign Data Protection Laws

We may transfer the information we collect to countries other than the country where we originally collected it for the purposes of storage, data processing and providing our services. You may also access our Website from various countries around the world. In these instances, we will take reasonable steps to ensure your privacy rights continue to be protected in accordance with this Privacy Policy, but these countries may have distinct and dissimilar data protection laws.

Payment Information

The payment information you submit when purchasing our Product is secured, handled and stored entirely by a reputable third-party payment processor. We currently use Stripe.com as our payment gateway.

Responsibility for Information Collected on the Website

Except as otherwise stated in this Privacy Policy, we control the information collected on our Website and in the Applications. Please see our Terms & Conditions for our pertinent corporate information.

Accurate Records

We aim to keep our information as accurate as possible. If you would like to review or change the details you have supplied with us, please contact us.

Links to Other Websites or Applications

This Privacy Policy outlines the privacy practices for our Product. Our Product may include links to other websites or applications, which are for your convenience only and do not constitute our endorsement, recommendation or approval of these other websites or applications. While we attempt to ensure these other websites or applications are relevant and appropriate, we do not control the content and practices of these websites or applications. Each of these websites or applications is responsible for maintaining their own independent privacy policy. Once you link from our Product to another website or application, you are subject to the privacy policy applicable to that website or application. We encourage you to consult the privacy policy applicable to each website or application you visit, especially if you share personal information.

Security on the Internet

We apply technical, administrative and organization security measures to protect the information we collect, including your PII. While we are committed to maintaining and protecting your privacy when you use our Product, you should be reminded that the internet is not a completely secure medium. Therefore, your privacy cannot be guaranteed when you visit a website or application or communicate online. While we make efforts to safeguard and protect online data, we assume no liability for and cannot guarantee against data corruption, interception, theft, delay or other unauthorized misuse.

Revisions to Privacy Policy

This Privacy Policy may be revised from time to time to ensure compliance with applicable privacy legislation and any changes to the products or services offered on our Website. Please refer to our Privacy Policy on a regular basis to ensure you are aware of any revisions. Your use of our Product after revisions have been made to our Privacy Policy signifies your agreement and consent to such revisions.

If we make any material change to this Privacy Policy, we will provide notice through our Product or by other means, as appropriate.

Privacy Questions – Contact Us

If you have questions or concerns about our Privacy Policy or if you would like to access your personal information or make a complaint about a possible breach of local privacy laws, please contact us.

All communications we receive are examined and replies are issued, where appropriate, as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. Upon request, we will endeavor to provide you with information about the appropriate complaint process which may be applicable to your circumstances.